Some of the most frequently asked questions…
HOW DO I PLACE AN ORDER?
Placing an order with us is easy!
The best way to begin is to first look on our site and decide what you like/ LOVE! Order a sample or two if you like and really get a feel for the paper quality and how the ink/foil looks against it.
Once your samples are with you (and if what we offer suits your wedding style) then please contact us for a quote, detailing the numbers you require of each item. Your quotation is by no means set in stone, but it gives us a rough idea of what we are working to and allows us to plan ahead. A 30% deposit is required before any design will commence. Closer to the time of print we will ask you to confirm the numbers you require and amend you remaining Invoice accordingly.
Once we have invoiced you with your final numbers we must receive the remaining balance prior to sending your stationery out or arranging a collection date at our studio.
For more information on exactly how we work please go to our Process Page.
WHAT WAYS CAN I PAY FOR MY ORDER?
We currently offer two payment options: Bacs Transfer or Cheque.
Our preference is always Bacs transfer as it is quick, stress free and requires little time to clear! Cheques are also good but can take up to 7-10 working days to clear so please bear this in mind if you are tight for time as this process can often delay orders.
Full payment/ bank details will always be included within any quotation/ invoices that we send out.
DO YOU HAVE A PRICING GUIDE?
Yes we do! Please click here: Price Guide for our full range of prices.
WHAT IS INCLUDED IN MY ORDER?
All orders are inclusive of:
- standard envelopes (your choice of either White, Ivory, Champagne (shimmer) or Black)
- standard papers (as detailed in the product description)
- 2 rounds of PDF proofs and a final PDF proof prior to print
If you require a specific colour or texture of paper/envelope outwith our standard stock please contact us with a detailed a description of what you would like and we will do our very best to source them for you. Prices for these will be added onto your quote and minimum orders may apply.
WHERE DO YOU DELIVER TO?
We deliver all over the U.K. and have a standard £15 postage and packaging fee which will be added to your invoice. We send as standard, all parcels by either courier or by special delivery. These items are weight affected and therefore we will sometimes charge more for postage if it is heavy and requires a next day delivery. International packages incur a standard £25 postage and packaging. However please be aware that customs handling charges will be passed onto yourself and we will take no responsibility for extra charges being incurred for handling or holding your package.
If you happen to be lucky enough to live in Glasgow, feel free to pop by the studio to collect them yourself. We would love that and may even throw in a cup of tea when you get here too!
WHEN SHOULD WE SEND OUT OUR INVITATIONS?
Traditional wedding etiquette tells us that Invitations are typically sent out 6-8 weeks before the date of the wedding.
However, if your family and friends are the social type and have full diaries we would always suggest the earlier the better! 2-3 months prior to the wedding is ideal. This also allows your guests to book any travel/ accommodation early if necessary.
HOW FAR AHEAD OF TIME SHOULD I ORDER MY WEDDING STATIONERY?
We suggest that when possible you order invitations at least 5 months before your wedding. This will allow plenty of time for design time and accommodate for any busy spells in your wedding stationers’ calendar!
Save the Date’s, which are becoming increasingly popular, can be sent anywhere up to a year in advance.
HOW MANY SHOULD I ORDER?
Invitation numbers vary greatly depending on your guestlist- but a general rule of thumb is that you will not need as many Invites as you have guests- as many will be invited as couples/ families etc. (many people forget this in the excitement of planning everything!)
It is always good to order a few more that you would expect as it is amazing how many extra guests you will think of/ be asked to invite as your big day draws closer. It’s also good to have a few spare incase of any mistakes/ accidents which could happen and for you and family to hold onto as keepsakes.
We’d suggest you work through your guestlist- figuring out how many you think you may need- and then add a minimum of 10 extra and you should be good to go. Reprinting is pricey (as it’s the setup of the job which is the costly bit) so it’s better to be safe than sorry and have a few spares just incase.
I AM ON A BUDGET. WHAT CAN I DO TO KEEP COST DOWN?
We understand that weddings cost a fair bit and sometimes we want and what we can afford can clash. We will do whatever we can to accommodate all budgets
CAN I ORDER SAMPLES?
Yes absolutely if you see something on our website which you like the look of and would like a closer inspection, we can certainly arrange for samples to be sent to you.
Samples will be charged at £5 to cover postage costs, but will be fully redeemable against your order if you choose to go ahead and order your stationery from us.
I NEED HELP WITH MY WORDING!
Ok so we absolutely understand that wording your invitations can be tricky, we have done it for long enough now to consider ourselves experts. So to help you we have made some mock example wording based on our most popular invitations. Please click here to see our example document.
CAN I ORDER SAMPLES OF MY COMPLETED DESIGN?
Printing a one off is only possible with digital printing. We offer this service reluctantly and have a standard charge of £25 for a one off sample. Foil printing though this is not possible due to individual plates having to be formed for every new job which is a very expensive and time consuming task. However we do offer samples to give you as good an idea of what your invitation will look like.
WHAT SHOULD I CHECK ON MY PROOFS?
Proofing is a tricky thing to do especially with all the excitement of seeing your design begin to become real. However we do ask that you do check as thoroughly as possible:
Check all dates, names, titles, addresses, email/ web addresses, telephone numbers and make sure you have included all of the information your guests will need.
Check that there are no incorrect abbreviations.
Please note: Once you have given final proof approval, you bear final responsibility for the design and typographical elements of your invitations.
E.Y.I.LOVE cannot bear the costs of reprinting and delivery of orders due to any errors you have approved.
CAN I MAKE AN APPOINTMENT TO COME TO THE STUDIO?
Absolutely, of course!!
We love meeting up with the couples we work with, so, if you are within travelling distance please do come and see us.
We do ask however that you contact us and have had a quotation sent out based upon your required numbers prior to arranging an appointment.
This then allows us to concentrate upon all your design elements and create something beautiful for you.
We generally try and stick within a fairly 9-5(ish) routine, although we understand this is often the working routine of many of our couples too. We therefore dedicate Thursday evenings for customer appointments, where evening appointments are more suitable.
HOW TO FIND US
We are based in the South Side of the city, right beside Queens Park.
If you make your way to the Battlefield monument roundabout at the top of Langside Avenue and take the exit to the right between Tesco and a car garage, we are the first block on your left hand side. Buzz 1/1 on door 33 and you’ve found us!